Compliant collections. Cleaner trunk.
FDCPA-aware outbound SIP trunk for collection agencies. Time-of-day rules enforced at the trunk, STIR/SHAKEN attestation A on every US/CA call, recording retention 90 days standard or 7 years on request.
Time-of-day at trunk · STIR/SHAKEN A · Long-retention recording · DAKCS-ready
Why collections trunks need to be specialized.
Generic CPaaS does not enforce time-of-day. Generic pools share your CLI with debt-buyer outbound and get flagged together. Per-minute billing punishes successful settlement closes.
One mis-dial outside the window can cost you
Federal Fair Debt Collection Practices Act and state-level analogues restrict when, where, and how often you can call a consumer. Your dialer should enforce those rules; your trunk should refuse the call if your dialer fails.
Collections is a primary spam-flag target
Carriers downstream pattern-match collections traffic aggressively. Generic CPaaS pools shared with debt-buyer outbound get flagged together — your contact rate stops working.
Settlement negotiations run an hour
A successful settlement call is long. Per-minute billing turns the closes into the most expensive calls on your invoice — exactly backwards.
Three concrete shifts.
Calls outside the window get refused
Per-state time-of-day rules enforced at the trunk level. If your dialer attempts an out-of-window dial, the call never leaves — backstop against a dialer config error.
Signed US/CA outbound
Calls signed end-to-end. Pass attestation downstream — fewer "Spam Likely" flags on the consumer handset, higher right-party-contact rate.
Long calls do not punish margin
Pay flat per concurrent channel. A 60-minute settlement call costs the same as a 60-second voicemail. Margin holds.
What compliance asks.
- Channels per seat1 — predictive at 3:1 typically wants 2–3 seats per agent
- Time-of-day enforcementper-state rules at trunk — out-of-window calls refused
- STIR/SHAKENattestation A end-to-end on US/CA outbound
- CLI rotationmanaged pool, throttle-aware, per-state where helpful
- Recording retention90 days standard · 7 years on request for FDCPA defense
- DNC scrubfederal + state DNC via dialer or our REST API
- Pricingflat $25/seat/mo at the standard US/CA tier
Your collections platform. Our trunk.
- ViciDialPredictiveverified · v2.14
- GoAutoDialPredictiveverified
- DAKCSCollections platformBYO carrier
- LatitudeCollections platformBYO carrier
- DebtmasterCollections platformBYO carrier
- Collect!Collections platformBYO carrier
- CallToolsPredictiveverified
- PowerDialer.comPowerverified
Live in a week.
- 01
FDCPA + DNC posture review
Confirm DNC integration approach (your platform vs. our API), recording retention needs (90 days vs. 7 years), and time-of-day windows for each state you collect in.
Day 1
- 02
Provision + dual-trunk
CLI pool spins up in the portal, sized for your concurrent dial. SIP creds drop into your collections platform as a second carrier alongside legacy.
Day 1–2
- 03
Side-by-side validation
Test 5–50% of dial through us in week one. Validate time-of-day enforcement, attestation downstream, and right-party-contact rate.
Week 1
- 04
Cutover
Flip to 100% UnlimCall. Recording retention extended on request — we keep what you need for defense.
Week 2
- Per-state time-of-day rules enforced at the trunk
- STIR/SHAKEN attestation A on every US/CA call
- Recording retention 90 days standard or 7 years on request
- DNC scrub via your platform or our REST API
- DAKCS · Latitude · Debtmaster · Collect! verified
- Flat $25/seat/mo standard US/CA tier
Pick a country.Pay in two minutes.
- Magic-link signup
- Cancel before commit ends
- Lines live in ~2 min