Customer scenarios

Built for teams that actually dial.

BPOs, sales floors, and outbound-led teams use UnlimCall to lock telecom into a flat per-seat line item. Identifying details anonymised — numbers reflect typical results we model with customers during onboarding.

BPO · call centre

Mid-sized EU BPO — 1,200 outbound seats

Operating a predictive dialer on a per-minute SIP trunk meant the bill scaled non-linearly with attempts: more attempts → more concurrent calls → more per-minute spend, even on busy/no-answer outcomes. Switching to UnlimCall's flat-rate Enterprise tier locked spend at a known cost per seat regardless of dialer pacing.

~40%
Modelled cost cut
Flat
Monthly invoice
<40 ms
Edge audio latency
SaaS sales team

300-seat outbound SDR floor on a default CRM dialer

The carrier behind their CRM's built-in dialer routed calls cross-continent, introducing 250–400 ms of audio delay and a noticeable "talk-over" effect during cold opens. They bypassed the bundled dialer with a BYO SIP integration and pointed the SDR floor at UnlimCall's regional edge — cutting one-way latency to single-digit ms within the EU.

~250 ms
Latency removed
BYO SIP
Integration model
0
CRM changes required
Lead-gen agency

Lead-gen agency dialing 6 markets from one office

Running campaigns into UK, IE, DE, NL, AT, and CH from a single 80-seat operation, each market wanted a local presentation number and locale-specific compliance attestation. UnlimCall provisioned local DIDs per market, attached them to the appropriate seats, and handled the per-country regulatory cover behind the scenes — without the agency renegotiating with six different regional carriers.

6
Markets, one stack
Local
Per-market presentation
1
Invoice + dashboard
Collections

Collections team with strict per-line concurrent-call limits

Compliance rules required a hard cap of one outbound call per agent at any time — blowing through that limit risked a regulatory finding. Their previous trunk had no per-seat enforcement, so the dialer could (and did) burst above the cap during reconnect storms. UnlimCall enforces the cap at the SIP provider layer per line — removing the failure mode at the engineering level rather than via dialer-side rules.

1
Concurrent call cap, enforced
SIP-side
Not dialer-side
Auditable
CDR export

Scenarios above are anonymised composites based on real outbound-team workloads we've modelled. Specific company names, headcounts, and verbatim quotes are not shown. Verified third-party reviews will appear here once we have a meaningful base of public reviewers.

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