Enterprise

500 seats and up. Real procurement.

Volume pricing, signed MSA, named NOC engineers, SSO + audit log, and a compliance posture your security team can sign off on without a six-week back-and-forth.

Talk to enterprise See coverage

STIR/SHAKEN A · SOC 2 Type II in progress · GDPR · MSA · Net 30

Volume pricing

Anchor before you negotiate.

We don't hide pricing behind “contact us.” Per-seat pricing for the standard US/CA tier; multi-market blended rates available at 250+ seats. Final number depends on market mix and commit term.

TierSeatsPer seat (US/CA)Terms

Standard
Seats
1 – 49
Per seat
$25 / seat / mo
Terms
List price · self-serve checkout
Growth
Seats
50 – 249
Per seat
$22 – 24 / seat / mo
Terms
Auto-applied at the cart
Scale
Seats
250 – 999
Per seat
$18 – 22 / seat / mo
Terms
Quote · 12-mo commit
Enterprise
Seats
1,000+
Per seat
Custom · talk to us
Terms
Multi-region blended rate · MSA

EU and APAC market pricing differs — request the multi-region sheet from your account contact. 1 seat = 1 concurrent channel.

Compliance & security

The questionnaire, already answered.

What's live today vs. what's on the roadmap, called out plainly. We don't put SOC 2 logos on the homepage if the audit isn't signed off — same standard for every claim below.

STIR/SHAKEN (US/CA)attestation A · signed end-to-end · RMD listedlive
SOC 2 Type IIaudit in progress · attestation letter on requestroadmap
ISO 27001controls aligned · certification scoped for 2027roadmap
GDPREU-resident recording storage · DPA standardlive
Data residencyEU · US · APAC region pinning availablelive
PCI scopeout of scope — we do not capture cardholder DTMFlive

Vendor questionnaire / SIG-Lite / CAIQ filled out on request via your account contact.

SLA & NOC

99.99% uptime — written down.

The actual SLA, with credit math, not a marketing number. NOC response is incident-class-based and on-bridge for P1 within 15 minutes, 24/7.

Service credit schedule

< 99.99% — ≥ 99.9%10% monthly fee
< 99.9% — ≥ 99.0%25% monthly fee
< 99.0% — ≥ 95.0%50% monthly fee
< 95.0%100% monthly fee

Credits applied to following month's invoice. No claim form — applied automatically based on our public status page.

NOC response by incident class

P1 — outbound is down
No outbound calls completing in any market
Acknowledge ≤ 5 min · L3 on-bridge ≤ 15 min
P2 — degraded for one market
Single-market quality / completion regression
Acknowledge ≤ 15 min · root-cause ≤ 1 hr
P3 — non-blocking issue
CDR delays, billing question, config request
Response ≤ 4 business hr
Direct Telegram bridge
Named NOC engineer per account
24/7 for P1/P2

Procurement

The boring forms, already done.

What your AP, security, and IT teams will ask for. Most asks are standard issue — we keep them on file and ship within a day.

MSASigned master service agreement standard at 250+ seats
Payment termsNet 30 standard · longer terms negotiable subject to credit review
Annual prepayOptional · 5–10% discount on the full year, paid upfront
InvoicingPO-driven, SOX-friendly itemized invoices, line-item by market
SSOSAML 2.0 / OIDC for portal access — Okta, Azure AD, Google
RBACOwner / billing / ops / read-only — scoped per market or per region
Audit logEvery customer-facing portal action logged · 13-month retention · CSV export
Disaster recoveryMulti-region active-active · RPO < 5 min · RTO < 15 min for the trunk
Security contactDedicated channel for CVE coordination & responsible disclosure — provided after MSA

Volume pricing posted, not buried behind "contact us"
STIR/SHAKEN attestation A · SOC 2 Type II in progress
Named NOC engineer per account, 24/7 P1 bridge
MSA · Net 30 · PO workflow · audit log · SSO
Multi-region active-active · RPO < 5 min
GDPR · EU-resident recording option · DPA standard

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